1. Introduction

At Selnora Solar, we are committed to protecting and respecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name

• Email address

• Phone number

• Postal address

• Any information provided through contact forms, inquiries, or service requests

Financial Information

• Payment details

• Bank account information

• Billing information (where applicable)

Technical Information

• IP address

• Browser type and version

• Device information

• Website usage data

• Cookies and analytics information

Sensitive Personal Data or Information (SPDI)

Where applicable, we handle sensitive information in accordance with applicable laws, including financial information and other data protected under relevant regulations.

3. How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain our services

• To process inquiries, quotations, and service requests

• To manage installations, maintenance, and customer support

• To process payments and transactions

• To communicate important updates and service-related information

• To send promotional offers and marketing communications (with consent where required)

• To improve website functionality, performance, and user experience

• To enhance security and prevent fraud or unauthorized activities

4. Data Sharing and Disclosure

Selnora Solar does not sell, rent, or trade personal information to third parties.

We may share information with:

• Trusted service providers and business partners assisting in service delivery

• Payment processing providers

• Legal, regulatory, or governmental authorities when required by law

• Third parties involved in a merger, acquisition, restructuring, or sale of business assets

All authorized third parties are required to maintain the confidentiality and security of your information.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Upon a valid request, we will delete, anonymize, or update your information unless retention is required by law.

6. Security Measures

We implement industry-standard security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, loss, or misuse.

Our security measures may include:

• Secure servers and encrypted communications

• Access control mechanisms

• Regular security assessments

• Industry-recognized security practices and standards

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic and performance

• Enhance user experience

• Remember user preferences

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

8. Your Rights

You have the right to:

• Access your personal information

• Request correction or updating of inaccurate information

• Request deletion of your personal information

• Withdraw consent where applicable

• Opt out of marketing communications

• Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details provided below.

9. Grievance Officer

In accordance with applicable data protection regulations, Selnora Solar has appointed a Grievance Officer to address concerns related to personal data and privacy.

Email: sales@selnorasolar.com

10. Changes to This Privacy Policy

Selnora Solar reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date. We encourage users to review this policy periodically.

11. Legal Compliance

This Privacy Policy is designed to comply with applicable laws and regulations, including:

• The Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

• Other applicable data protection and privacy regulations

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.